Domains Policy • Pluto Hosting

The average ticket response time Since Jan 2012 is:

Domains registered, transferred or renewed with us are processed within 24 hours of receiving payment and are non-refundable. In the event that your selected domain suddenly becomes unavailable because someone else has beat us to the domain registration, we will either offer you the choice to register another domain up to the same value of the original desired domain or provide you with a refund for the domain.

Included in the domain registration package is DNS Management and optional ID Protection at an additional cost. ID Protection is not available for all domains, and any domains that do not provide this service, the option will be unavailable to select.

If you would like to transfer your domain away from us to another registrar, you can do so by requesting the release of your EEP Code to perform the transfer. There is no charge for this service. You cannot transfer your domain during the first 60 days from its initial registration date, within 60 days after a transfer, or if the domain is due for renewal within the next 60 days.

Should you miss your domain renewal payment, your domain may be parked up, and have the WHOIS details changed by the registrar, so you are no longer listed as the owner of the expired domain for up to 27 days. This period is called the "reactivation period" and you are not obliged to renew the domain if you no longer want it.

Should you still fail to renew your domain after the reactivation period, your domain will then go into what is called the "Redemption Grace Period" ("RGP"). This period will usually last between 30-42 days, and the domain registrar may, or may not place your domain into this period, at it's sole discretion. To retrieve your domain out of the RGP, it will cost a fixed fee of $200.00 USD, plus any registration fees and that the registrar does not have to contact you or us regarding the discontinuation of the registration services.

Should you still fail to act upon your domain whilst being in the RGP, the domain name will then be designated as being in the "Extended Redemption Grace Period" ("ERGP"), and you will be allowed to assume, during the first 120 days of the then extant registration term, complete management of the domain name services, including the right to control the DNS settings, provided that you pay a fixed fee of $200.00 USD plus any registration fees. After the end of the 120-day period, if you do not exercise your rights under this provision, you agree that you have abandoned the domain name services, and relinquish all rights and use of the domain name services.

You may recover the domain name registration services for a period of up to 40 days after the end of the reactivation period, as such reactivation period applied to you. Failure to do so, might mean that your domain may be auctioned off or be made available for re-registration. You agree that the registrar does not have to contact you or alert you that the domain name registration services are or were auctioned off. You also acknowledge that the registrar does have to pay you any of the proceeds, if any, that may be earned as a result of such an auction.

By registering your domain with Pluto Hosting you agree to the Registrant Rights & Responsibilities as outlined by ICANN here.