Payments Policy

All clients payments for Pluto Hosting services are managed by our client manager software located at: http://www.plutohosting.net/portal/ and then the payments will go to our payments e-mail address which is payments[at]plutohosting[dot]net. We accept PayPal & AlertPay.

Payments go to the Pluto Hosting account, of which your service payments will go into the account, and will be used to fund the hosting services. If you have ordered one of our VPS plans, or a domain, your payment is sent to us & then sent to the appropriate provider.

You can also donate to us by directly sending money to: payments[at]plutohosting[dot]net. Donating to the host will allow us to buy extra features and upgrade our server and now you can also gain credit to your client account funding so you can use your donation to get upgrades to your hosting account.

Also, if you are after a certain feature, and wish to donate to us in order to get the feature, we will happily credit your client account with the amount we receive.

We offer payments of our invoices in three currencies: EUR, GBP and USD . USD is the main currency used at Pluto Hosting. If you would like us to add your currency, please submit a support ticket to our Customer Services department.

All hosting plan payments are pro-rated to the 1st of each month. This means that you will be charged on the date on the initial order, and on the 1st. Orders made within the last 5 days of a month will include next month's bill in the current invoice.

Your invoice will be sent to you on different days before the payment due date, depending on the billing cycle.

• The monthly billing cycle will generate your invoice 15 days before the due date
• The quarterly billing cycle will generate your invoice 20 days before the due date
• The semi-annually billing cycle will generate your invoice 25 days before the due date
• The annually billing cycle will generate your invoice 30 days before the due date
• The billing cycle for your domain will generate your invoice 30 days before the due date

If after 7 days you have not paid the invoice, you will be sent a reminder to pay it. If you manage to miss your payment date, you will be reminded 1, 4 and 7 days after the payment due date. Once your payment is overdue, you will be given an extra day to pay before being suspended.

Failure to still pay your hosting bill after being suspended will result in receiving an extra 10.00 fixed penalty on your invoice as a late payment & suspension unlock fee. If you still fail to pay your hosting bill, your account will be terminated after 28 days of non-payment. We will be unable to restore your hosting account to how it was before getting suspended.

If you find that there comes a time where you will need some extra time to pay or you will be unable to pay, we will happily extend your time in which to make the payment for your hosting service. Failure to notify us of any payment problems may result in an account suspension and/or termination.

For domain information & payments, please refer to our Domains Policy.

If your account is suspended for non-payment, the only way you will be able to obtain your backup of your account, and your reseller, is by paying your due invoice. Should any other account on the server be suspended, either for late payment or any Legal Terms violations, you may be charged a 10.00 fixed release fee to gain access back to your account. If your account is suspended for non-payment, the late fee is automatically included into your invoice and you will have to pay this, along with the invoiced amount for your account to gain back access.

If your authorised reseller provider has been suspended, and you wish to get a backup of your account, please register with us and then Contact Us explaining your situation and arrange the release of your account.

If you wish to restore your account from a full backup point you created, you can do so by Contacting Our Customer Services Department to perform the restore for you. You can also perform partial restores of your Home Directory, MySQL databases, Email Forwarders & Email Filters.

Should you wish to restore your account from one of our server backup points, please Contact Us to arrange the restoration of your account.

For more information, please refer to our Backups Policy.

If you wish to cancel your hosting service, you can request cancellation at any time, via the clients portal by going to the following:

Client Area > Services > My Services & click on the view details button. Under the " Management Actions " menu, click on request cancellation and fill out the cancellation form.

From there you can either request an immediate cancellation or have your account cancelled after your billing period has ended. If you have ordered a server with us, you MUST cancel your server at least 14 days before your next due date in order to provide enough notice to our Reseller Server Provider.

Also, if you have subscribed to payments with us, please check that your subscription has been cancelled on your end as well as on our end, to ensure that you do not get any unwanted invoices or money deducted payments for unwanted services as we will be unable to refund you any lost money.

Cancellation requests for your hosting account must be made via the cancellation requests form. If you wish to cancel one of your add-ons, please submit a support ticket to the Customer Services Department.

We will happily offer you a 14 day money back guarantee, and will refund you your money if you are not happy with our service or if would like to cancel your hosting account. You can also have a 7 day money back guarantee on your cPanel VPS server, but we will be unable to fully refund you and as we cannot refund the cost of the cPanel License. If you have ordered a domain, or any add-ons with us, then unfortunately you are not eligible for a refund.

You also cannot get a refund if your account was suspended and/or terminated for a violation of any of our Legal Terms.

Upon request of a downgrade of your hosting plan, we will credit you with the difference of price to your client account. If you have any questions regarding downgrades, you should Contact Us for more information.

If you think that we are not upholding our side of our bargain, or are not meeting the high standards of our hosting quality, we will then credit your account with a reasonable amount, pending an investigation into the problem related to your account and/or server and ensure it does not happen again as per our: Service Level Agreement.

Pluto Hosting will not refund any payment subscriptions made by accident and/or any payments made during or after the hosting account has been suspended and/or terminated for a violation of any of our Legal Terms. What we will do though is apply any credit due to your account & correct any stray subscriptions that may have been created. Your account must in good standing with us, and not have any outstanding due invoices to qualify for payment subscription credit.

Pluto Hosting accepts no responsibility over hackings of email accounts, leading to logins & requested cancellations of your hosting & client account, but we will always ensure that we check the last login IP & ISP of your client account and send out support tickets and/or emails to confirm your cancellation request, to ensure the request is genuine.

If we see anything suspicious or someone pretending to be you, or you think someone is pretending to be you, we will immediately ban the users IP from the client area and/or server for fraudulent use of our services.

Disruptions or fraudulent use of our services which you ordered will be subject to further investigations regarding the matter, of which we will keep you informed at all times and will also be passed onto any third parties relating to the issues.

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