Terms of Service

Pluto Hosting reserves the right to add, delete or modify any of it's policies at any time without notice. You agree to be bound by any changed Pluto Hosting may reasonably make to this agreement when such changes are made. If you have purchased services from Pluto Hosting, the term of this agreement shall continue in full force and effect as long as you take advantage of the services that we provide.

If for any reason you are unhappy with the services you receive from Pluto Hosting during the first 14 days of service, you may request a refund by our cancellation form that your services be discontinued at which time you will receive a full refund. You must also state a detailed reason as to why you are cancelling (as we request for any cancellation, no matter the time frame). You are at the sole discretion of Pluto Hosting as to if your reason is a valid reason and if all possible steps were taken on your side and on ours to correct the situation causing the interest to cancel. Please note that all domain registration is NON-refundable.

For more information, please refer to our Payments Policy.

All new web hosting accounts purchased on our order page are automatically set up upon recieving payment. You will receive two (2) emails including login details after your purchase. Due to unforeseen complications with various mail servers and any connection problems between your ISP and Pluto Hosting, this process may sometimes be delayed.

In order for your domain name to point to the Pluto Hosting server your new account is located on, you must change your DNS (Domain Name Servers) at your registrar. These DNS are located in your welcome email and they are defined in a pair (primary- ns*.plutohosting.net and secondary- ns*.plutohosting.net).

Please be aware that the above process is not known as a domain transfer. A domain transfer is if you want to physically transfer your domain to Pluto Hosting and away from your original registrar. Domain transfers start from $10.49 USD and varies depending on the TLD you wish to transfer. The cost goes towards one year of registration with Pluto Hosting, added on to your current registration period with the previous registrar.

Pluto Hosting will take necessary steps to register domain names on behalf of the client when requested. However, clients are responsible for renewing their domain names. Pluto Hosting does not take responsibility for failing to renew domain names. Please note that domain registrations are irreversible. If your domain name was registered via our company, you must check and take appropriate actions to renew a domain that is about to expire. We do not handle renewals unless specifically asked for by sending a ticket. If you have any questions at all about DNS changes or domain names in general, please open a ticket.

For more information, please refer to our Domains Policy.

Pluto Hosting believes in freedom of speech; however, any content (written, visual, or implied) in the following areas will not be tolerated and is grounds for immediate suspension of service (in most cases customer will be allowed a zip file of their account): racism or prejudice due to color, creed, or belief; any violent/malicious/obscene content written, visual or implied. We will not tolerate any type of hate site including terrorist related websites on our network. If we receive notice that there is such a hate site hosted within our network, the customer hosting the material will be notified immediately. They are required to remove the content within a certain timeframe or will face account suspension and/or termination.

We prefer that you self-govern your content and remain responsible and all-knowing of what your website publically provides. Even if other users have access to your account, you are responsible for their actions. The resources and time needed to govern our servers by checking each website individualy, which have growing and evolving content, is impossible. However, if Pluto Hosting is made aware of any questionable content on a Pluto Hosting-hosted site, we will address the concerns immediately and directly with you to seek an amiable resolution. If any person contacts us about content they have found on a Pluto Hosting server that copyrights their own material or that they wish to be removed, we require a proper DMCA notice to begin investigation.

Pluto Hosting makes no endorsement, claims, or promises regarding the services offered by our customers and will not be held liable for any disputes or claims against said customers. In no event shall Pluto Hosting be liable for any direct, indirect, incidental, consequential, special and exemplary damages, or any damages whatsoever, arising from the use or performance of a customer web site or from any information, services or products provided through a customer web site. If there is questionable content on any server in our network, we will not take any action against any material or action until the website is brought to our attention by contacting our abuse department.

We are always evolving to stay competitive in our market so, in the future, if modifications are made to your respective plan's specifications and/or price, the change will not automatically take effect on your plan. It is the sole responsibility of the client to request any updates or modifications to a plan.

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