Payments Policy
All clients payments for Pluto Hosting services are managed by our client manager software located at: http://clients.plutohosting.net and then the payments will go to our payments e-mail address which is payments[at]plutohosting[dot]net. We currently only accept PayPal due to the extra fees costing too much, causing us to be at too much of a big loss with income.
Payments go to the Pluto Hosting PayPal account, of which your service payments will go into the account and will be used to fund the hosting services. If you have ordered one of our VPS plans, your payment to us is and then sent to our VPS Reseller.
You can also donate to us by directly sending money to: payments[at]plutohosting[dot]net.
Donating to the host will qualify you to get our VIP donation benefits on the forums and allow us to buy extra features and upgrade our server and now you can also gain credit to your client account funding so you can use your donation to get upgrades to your hosting account.
Also, if you are after a certain feature, and wish to donate to us in order to get the feature, we will happily credit your client account with the amount we receive.
Payment of Invoices
We offer payments of our invoices in three currencies: GBP and USD . GBP is the main currency used at Pluto Hosting and all payments are converted over to GBP when being paid. In order to keep our prices fair, cheap & clear cut, from now on we will only be accepting these currencies due to the raise in currency conversion fees.
Your invoice will be sent to you 14 days before the payment due date. If after 7 days you have not paid the invoice, you will be sent a reminder to pay it. If you manage to miss your payment date, you will be reminded 1, 3 and 5 days after the payment due date. Once your payment is overdue, you will be given an extra day to pay before receiving an extra 10.00 on your invoice as a late payment fee, and your account will then be suspended.
Failure to pay your hosting bill will result in your hosting account being suspended after getting your late fee. If you still fail to pay your hosting bill, your account will be terminated after 28 days. We will be unable to restore your hosting account to how it was before getting suspended.
If you find that there comes a time where you will need some extra time to pay or you will be unable to pay, we will happily extend your time in which to make the payment for your hosting service.
Hosting Account Cancellations, Suspensions & Terminations
If you wish to cancel your hosting service, you can request cancellation at any time, via the client manager by going to the following:
Client Area > My Services > click on the product details button (
) and click on request cancellation.
From there you can either request an immediate cancellation or have your account cancelled after your billing period has ended. If you have ordered a VPS with us, you MUST cancel your server at least 14 days before your next due date.
Also, if you have subscribed to payments with us, please check that your subscription has been cancelled on your end as well as our end to ensure you do not get any unwanted invoices or money deducted payments for unwanted services as we will be unable to refund you any lost money.
Cancellation requests for your hosting account must be made via the cancellation requests form. If you wish to cancel one of your add-ons, please submit a support ticket to the billing department.
Payment Refunds & Credits
We will happily offer you a 14 day money back guarantee, up until you receive your second monthly invoice, and will refund you your money if you are not happy with our service or would like cancel your hosting. If you have ordered a domain, VPS or any add-ons with us, then unfortunately you are currently not eligible for a refund.
You also cannot get a refund if your account was suspended for a Terms of Service or Acceptable Use Policy violation.
Upon request of a downgrade of your hosting plan, we will credit you with the difference of price to your client account. Currently you will have to contact us to downgrade your account manually as automated system tends to make mistakes in the account permissions, thus potentially locking out your correct access. We apologise for any inconveniences that this may cause.
If you think that we are not upholding our side of our bargain, or are not meeting the high standards of our hosting quality, we will then credit your account with a reasonable amount, pending an investigation into the problem related to your account and/or server and ensure it does not happen again as per our: Service Level Agreement.
Fraudulent Use of your Client Account
Pluto Hosting accepts no responsibility over hackings of email accounts, leading to logins & requested cancellations of your hosting & client account, but we will always ensure that we check the last login IP & ISP of your client account and send out support tickets, emails or PMs on the forums to confirm your cancellation request to ensure the request is genuine.
If we see anything suspicious or someone pretending to be you, or you think someone is pretending to be you, we will immediately ban the users IP from the client area and/or server for fraudulent use of our services.
Disruptions or fraudulent use of our services which you ordered will be subject to further investigations regarding the matter, of which we will keep you informed at all times.
By signing up or subscribing to the Pluto Hosting paid hosting services, you agree to all the above terms.